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Ben Mendez
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My $10 Gold Coin package didn’t come with free Sweeps Coins!
Oh no! That’s not good but we can explain this one. Casino offers you different ways to play and some players only prefer to play with Gold Coins so for this reason we have some Gold Coins packages...
I am not able to claim a promotion
We are sorry to hear that! Please provide us with the following information and we will look into it for you. The error message that pops up when you try to claim the promotion (please include ...
My friend got a promotion, but I didn’t
We are sorry to hear that you were expecting a promotion, and you didn't receive one. We reserve the right to send promotional offers to players as we see fit. Continue to keep an eye on your inb...
How do I subscribe or unsubscribe to your mailing list?
If you want to update your subscription preferences, head on over to this page and put in your email address as shown in the picture below. If you want to unsubscribe - ‘Click Yes’ and if you wan...
I forgot my password
Forgot your password? Worry not. You can easily reset your password and create a new one! Just follow the steps below. Resetting Password Step 1: Click "Forgot password?" Step 2: Enter the email a...
I can't login to my account
If you are having trouble logging in to your Casino account, here are some things you can try: Reset my Password Refer to I forgot my password article for details. I try to log in and I get a "Lock...
Keeping my account safe
We understand that you want to keep your account safe. We highly suggest the following practices to keep it secured. 1. Use a strong password that is unique and that is not being used on other webs...
How can I update my home address?
You can update your home address with us at any time by contacting Customer Support. Fill in this form and attach your proof of address. Once we receive your request, our team will review it and up...
I can't create an account with your Casino
There are a few possible reasons why your registration won't go through. Registered email address Do you maybe have an account with our Casino? You wo't be able to create a new account as Casino ...
Where can I find my transaction history?
Your transaction history will show you all transactions that have taken place on your account, along with all relevant details, such as the date, time, status, and value. Here you will find detai...