I can't login to my account

If you are having trouble logging in to your Casino account, here are some things you can try:

Reset my Password

Refer to I forgot my password article for details.

I try to log in and I get a "Locked out" error message.

You will be temporarily locked out from signing in if you have three failed login attempts. The locks will clear on their own after 30 minutes or so. Wait until the time passed and try to log in again. Ensure you are using correct login details. 

I opt for a timeout and I cannot access my account.

It only means the timeout is still active on your account. You will be able to log in once your time-out period has expired. You can also check when your account will be active again by contacting our Customer Support Team ([e-mail]).

I put my correct email address and password, still not working.

If you think you have used the correct email address and password, but still can't access your account; contact our Customer Support Team ([e-mail]) for assistance.

NOTE: Make sure you are using the email address associated with your casino account.