I am not able to claim a promotion

We are sorry to hear that! Please provide us with the following information and we will look into it for you. 

1. The error message that pops up when you try to claim the promotion (please include a screenshot); and
2. The Campaign Reference ID - you can find this by scrolling all the way to the bottom of the email campaign you received. Example:

Once you have the above information, send us a request using this form.