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Ben Mendez
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How to Claim Your Daily Login Bonus in Legend of Zen
Welcome to "Legend of Zen"! Ensuring our players have a rewarding experience is our top priority, and we're excited to share how you can claim your Daily Login Bonus. Follow these simple steps to r...
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How long does it take to see my withdrawals in my bank account?
You can submit a withdrawal request from within the app itself. The request will be processed by our banking partner. As we offer the Instant Withdrawal facility in partnership with AMC, up to 90% ...
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Same Day Withdrawals
What are Same Day Withdrawals? Same Day Withdrawals is a BRAND NEW service to get your withdrawals back into your bank account faster than ever before! We know how frustrating it is to...
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The game is freezing or lagging. What should I do?
We are always glad to assist in ensuring quality gaming experience for you.If you are experiencing lagging or freezing on your game play, here are some steps that you can do on your own that might ...
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I can’t pass the “Please rotate your device” message on my mobile device.
If your screen is not rotating, check if you have accidentally turned off the screen rotation option on your mobile. If you are using iPhone Swipe down from the top-right corner of your screen t...
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My game froze/My free bonus play was interrupted!
If you won Free Plays in any of our social games and then experienced an unfortunately timed technical issue that interrupted it (maybe you lost connection, or the application crashed or froze or y...
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I can’t make a purchase, I get one of these errors.
Are you getting any of the below error messages when trying to make a purchase? OR Firstly, we are sorry you are not able to make purchases. If you are getting any of the error messages above...
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I made a purchase and didn’t get my free Sweeps Coins
We are sorry to hear you didn't get your free sweeps coins. Firstly, make sure to check that you did indeed purchase a package which comes with free sweeps coins as some of our packages are Gold C...
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Finding your transaction ID
How to find your transaction ID Go to your email inbox of the email registered with Casino Search for ‘Your account has been credited’ or ‘transaction id’ Make sure the transaction ID matches wit...
How do I get free sweeps coins?
We are so glad you asked. No purchase is ever necessary to obtain Sweeps Coins. We have a number of ways you can get free sweeps coins. Email offers: We send out marketing offers pretty regular...