The game is freezing or lagging. What should I do?

We are always glad to assist in ensuring quality gaming experience for you.

If you are experiencing lagging or freezing on your game play, here are some steps that you can do on your own that might help resolve the trouble:

- Update your drivers and operating system to resolve any compatibility issues.

- Close all other applications to resolve software conflicts and free up resources.

- Check your power management settings and make sure they’re set to High Performance.

- Overheating can cause performance issues, game crashes, and full computer lockups. Check for overheating components.

- Scan for malware.

- Make sure antivirus scanner isn’t running while playing the game.

If the issue is not resolved, please contact our Customer Support by filling in this form with all the relevant details of your encountered issue.